Privacy Policy
Last updated: October 2026 · Fox Ludo is a product of Infodesk (infodesk.tech)
This policy explains what information Fox Ludo collects when you play, chat with us or send an enquiry, how we use it, and the choices you have. Fox Ludo is a product of Infodesk (infodesk.tech).
1. What we collect
When you play
- Account details: username, password (stored in hashed form), and an email address or mobile number if you provide one or sign in with a provider.
- Game data: matches played, results, coin and diamond balances, friends, tournament entries, settings and avatar.
- Technical data: IP address, device type, app version, language and a push-notification token if you allow notifications.
- Voice: if you use in-match voice chat, your audio is sent to other players in that match through a third-party real-time audio service.
When you contact us
- Enquiry form: the name, contact (WhatsApp or Telegram), country, message and the option you pick.
- Chat assistant: the messages you send to our AI assistant on the website or on Telegram, and its replies. These are saved so our team can follow up.
- How you found us: the campaign or link that brought you to the site (for example UTM tags), your IP address and browser type.
2. How we use it
- To run the game, keep matches fair and prevent cheating and abuse.
- To give support and reply to enquiries.
- To understand which of our adverts and pages work.
- To keep the service secure and fix problems.
We do not sell your personal information.
3. Cookies and similar technologies
We use a session cookie to keep you signed in and to protect forms. The chat widget stores a random chat ID in your browser so a conversation can continue. On our advertising landing page we may use the Meta Pixel to measure the results of adverts; Meta then receives information such as that you visited the page and sent an enquiry. You can block these in your browser settings or with a tracking blocker.
4. Who we share it with
We use service providers to run Fox Ludo, and they process data for us: hosting and network security (including Cloudflare), push notifications and sign-in providers, a real-time voice provider, Telegram (to deliver enquiry alerts to our sales team), and an AI language-model provider that generates replies for the chat assistant (your chat messages are sent to it for that purpose). We may also share information when the law requires it or to protect our users and service.
5. How long we keep it
- Account and game data: until you ask us to delete the account, or the account is closed for inactivity.
- Enquiries and chat history: up to 24 months after our last conversation.
- Security and server logs: for a limited period needed to keep the service safe.
6. Your choices
You can ask us to show you, correct or delete the personal information we hold about you, and you can ask us to stop contacting you. Email [email protected] from the address linked to your account or enquiry and tell us what you need. We may need to confirm who you are first.
7. Children
Fox Ludo is not directed at children under 13 and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will delete it.
8. Security
We use industry-standard measures such as encrypted connections and hashed passwords. No online service is completely secure, so please use a strong, unique password.
9. Changes and contact
We may update this policy and will change the date above when we do. Questions: [email protected]. See also our Terms of Use.